Frequently Asked Questions
The item I want is out of stock, when will it be available?
I'm having trouble installing my item, what should I do?
If you are having trouble installing any of our items or are unsure if it is correct please contact us so we are able to assist before potentially incorrectly installing or damaging the item. In some instances parts may require custom fitting. We always suggest the use of a competent gunsmith if this is necessary, please contact us if you have any questions before modifying parts. Modified or altered parts cannot be returned for refund.
Can I purchase your items in-store?
Boss Components is an online store only but we have numerous dealers worldwide who sell our items plus much more. Check out our retail stores here
How can I get in touch?
Alternativlely you can email us at firstname.lastname@example.org
Do you take custom orders?
Shipping and delivery
How much is domestic shipping?
We have two options for shipping within Australia
$10 Standard shipping | 3 - 7 business days
$15 Express Shipping | 1 - 3 business days
Do you ship internationally?
Yes we ship internationally !
To get an exact postage quote by simply adding your items to cart and then using the postage calculator at the checkout.
When will my order be shipped?
All orders are processed within 1-2 business days.
Please note orders are not shipped or delivered on weekends or public holidays.
What payment options do I have?
Can I pay using my local currency?
Will I get charged import duties or taxes?
This is dependant on where you are located and the local laws regarding international purchases. If you are unsure please contact your local authorities for more information.
Please note Boss Components is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Can I change or cancel my order ?
I ordered the wrong item?
What happens if my order is lost or arrives damaged ?
In the unlikely event your item is lost or damaged Boss Components will ensure you are not left out of pocket and your issues are resolved as soon as possible.
You will have the option to have a replacement order sent free of charge or the can be order refunded. We will handle any claims required and your replacement order or refund will not be delayed if this is required.
If you have not received your order or it is damaged, please contact us at email@example.com
Please save all packaging materials and damaged goods for return shipment as we will require them for postage claim.